CLE Privacy Notice

Coram Life Education Privacy Notice: How we use your data

This Privacy Notice describes the types of personal information we collect during our relationship with you as a provider of education services and resources, why we collect it, how we use it, the conditions under which we may disclose it to others, how long we keep it for, how we keep it secure, and what your rights are in relation to your information. ;
Any questions regarding this Privacy Notice and Coram Life Education's privacy practices should be sent by email to cle@coram.org.uk or Christine Kelly, CLE’s Data Protection Officer at dataprotection@coram.org.uk or by writing to the Data Protection Officer, Coram, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ.
A network of independent ‘Delivery Partners’ are licensed by Coram Life Education to deliver programmes and services in schools. Any questions regarding the Privacy Notice or privacy practices of our delivery partners should be raised directly via the ‘Your Local Area’ section at the bottom of our website. 

What's covered:

•    Who we are
•    What personal information do we collect?
•    How is your information used?
•    What is our legal basis for processing your data?
•    Who at Coram can see your personal information?
•    Will Coram share your information with anyone else?
•    What are your rights?
•    How long will Coram keep your personal information?
•    How will we secure your personal information?
•    Changes to this privacy notice
•    Complaints
•    Contacting Coram about this privacy notice

Who we are

Coram Life Education (CLE) is the Data Controller. Data Controllers are the main decision-makers – they exercise overall control over the purposes and means of processing personal data. As such CLE must comply with all data protection principles as well as the other GDPR requirements. This means CLE decides how your personal data (information) is processed and for what purposes. CLE delivers education services and training directly to schools and via local organisations – delivery partners - licensed to deliver programmes. We also offer teachers online resources. As CLE and its delivery partners jointly determine the purposes and means of processing the same personal data stored on our bespoke Customer Relationship Management database, we are Joint Controllers of this data. 
CLE’s contact details are 41 Brunswick Square, London WC1N 1AZ , cle@coram.org.uk Contact details for our delivery partners can be found at the bottom of our website under ‘Your Local Area’.
Our charity number is 800727, and details about the charity are available on the Charity Commission website: http://apps.charitycommission.gov.uk/showcharity/registerofcharities/RegisterHomePage.aspx We are a company registered in England & Wales 2328941, details of which can be found on the Companies House website: https://find-and-update.company-information.service.gov.uk/company/02328941.Our legal name is Coram Life Education and our working title is ‘Coram SCARF’, for the purposes of marketing and promotion. 
The details of our delivery partners can be found in the ‘Your Local Area’ section at the bottom of our website.

What personal information do we collect?

We collect your name, your school name, your job title, the name of your administrator or finance officer, the address of your school, and the email addresses of other school-based staff with whom we will liaise over the booking, delivery, administration, invoicing and follow up of our programme (including anonymous teacher and pupil surveys). If the school requests a SCARF subscription or access to the SCARF Wellbeing Survey (whether or not the product is free or paid for) we collect the information above plus the email addresses of other school-based staff/volunteers who request to become SCARF subscribers in order to access the resources, receive email updates about its use and receive anonymised Wellbeing Survey and evaluation results. We store all of this information on a secure, bespoke database called ‘clebase’. This database is jointly controlled by CLE and its delivery partners.

How is your information used?

We use your information to:
•    Communicate with you;
•    Confirm bookings, subscriptions, renewals and cancellations, survey progress and results;
•    Inform you of news and updates in relation to existing and new programmes or resources; and
•    Improve our services and products with the feedback we get, analysing trends, and including publicising anonymised, aggregated findings arising from the Wellbeing Survey.

The legal basis for processing your data

By completing and submitting a form or agreement to receive CLE online resources or delivery of programmes, you are consenting to us using the information you provide in the way we outline above. You may withdraw your consent at any time, at no cost to you, but this may result in us not being able to continue to maintain an online subscription to resources, and may make it more difficult to communicate with the school in regard to services offered.
CLE complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We use your personal data for the following purposes, under article 6 of the GDPR:

1. Programme Delivery and Training

We’ll only use your information where we are allowed to by law. For example, by carrying out an agreement we have with you. We collect this information in order to provide a smooth customer service and communications, for invoicing purposes, and in order to send updates on the services and products we offer. This data also helps us improve the resource and provide aggregated – unidentifiable - information for publication. Our request for the information outlined above allows CLE to pursue its legitimate interest to provide you with a smooth and timely service, and to maintain security. It would be difficult to supply the services to you otherwise.

2. SCARF

We’ll only use your information where we are allowed to by law. We collect this data in order to provide and control access to the SCARF product, for invoicing purposes, and in order to send updates on the product to the named subscribers in your school. Our request for the information outlined above allows CLE to pursue its legitimate interest to provide you with a smooth and timely service, and to maintain security. It would be difficult to supply the services to you otherwise.

3. Free resources for download

We’ll only use your information where we are allowed to by law. For example, by carrying out an agreement we have with you. We collect your information in order to provide and manage access to free resources (such as the Toolkits listed on our website) and so we can send you evaluation surveys. This data also helps us improve the resource and provide aggregated – unidentifiable - information for publication. Our request for the information outlined above allows CLE to pursue its legitimate interest to provide you with a smooth and timely service, and to maintain security. It would be difficult to supply the services to you otherwise.

Who at CLE will have access to your personal information?

Your data will be accessed by CLE’s educators and administrators for the purposes of above and for the duration of your relationship with us.
Your data will be accessed by Mailchimp and our email servers for the purposes of communicating with you. Google Analytics will help us understand how you use our website. We will use password protected devices and we will store your data securely within our bespoke ‘clebase’ database to which our website manager has access.
Survey and feedback data will be presented anonymously and therefore your personal information will not be shared.
In using our services and products, you may interact with us through third parties such as online credit card processing companies (such as Stripe), virtual meeting platforms (such as Zoom, Microsoft Teams, or Google Meet/Classroom), or ‘ReCAPTCHA’, a Google service that collects the personal information of users when it is integrated into a website or app to prevent spam and protect against bots.
Therefore, the data you provide will be subject to their privacy policies, which may not be consistent with those of Coram Life Education. It is important that you reassure yourself that those third parties are handling your personal information appropriately. Please consult their Privacy Notices for more information.

When you visit our website

We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. 
We use this information to personalise the way our websites are presented when you visit, to make improvements, and to ensure we provide the best service and experience for you. Whenever possible we use anonymous information which does not identify individual visitors to our website.

When you access CLE’s social media

We might also obtain your personal data through your use of social media such as Facebook, X, LinkedIn, Instagram or YouTube, depending on your settings or the privacy notices of these social media and messaging services. To change your settings on these services, please refer to their individual privacy notices, which will tell you how to do this. We cannot be responsible for the content of external websites.

Will CLE share your information with anyone else?

We will not sell or rent any information you provide to us to third parties. Nor will we share your information with third parties for marketing purposes.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within CLE. However, in order to provide the products and services you have requested from us, we may need to share your information with other service providers, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. Service providers help us with things like payment processing, website hosting, website protection, data analysis, information technology and related infrastructure, customer service, email delivery and business administration. These include Google Analytics and Mailchimp. CLE requires these third parties to comply strictly with its instructions and CLE requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

Your rights

We take reasonable steps that are designed to keep your personal data accurate, complete and up-to-date for the purposes for which it is collected and used. We also have implemented measures that are designed to ensure that our processing of your personal data complies with this privacy notice and applicable law (e.g. the General Data Protection Regulation).
You have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying or requesting deletion of the data. You also have the right to request a copy of the personal data we have collected about you, at no cost to you.
If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact the CLE office on cle@coram.org.uk, or Coram’s Data Protection Officer. Wewill reply within one month of receipt of your request. Contact details of our delivery partners can be found in the ‘Your Local Area’ section at the bottom of our website.

To help protect your privacy and security, we will take reasonable steps to verify your identity before granting you access to your personal data.

How long will Coram Life Education keep your personal information?

Personal data will be kept on our secure server and secure database for the duration of your relationship with us, and for longer where there is a legal requirement to do so. 
You can choose to unsubscribe at any time to stop receiving marketing information from us. If you request that we stop sending you marketing information we will keep a record of your contact details and the minimum appropriate information to enable us to comply with your request not to be contacted by us.
How will we secure your personal information?
We use a variety of data security measures intended to ensure the confidentiality, and integrity of your personal information, including the use of secure servers, firewalls, and encryption of application data. 

Changes to this privacy notice

If we modify this privacy notice, we will post the revised version here, with an updated revision date. Please check back periodically, and especially before you provide any personally identifiable information.

Complaints 
CLE tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. You have the right to complain at any time by contacting CLE or  the Data ProtectionOfficer, as below.
In the event of a conflict concerning the processing of your personal data, you have the right to lodge a complaint with the supervisory authority in the UK:

Information Commissioner’s Office
Tel: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk 
Contacting us
For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us: 
o    By email: cle@coram.org.uk or dataprotection@coram.org.uk 
o    Or write to us at: Coram Life Education, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ. Alternatively you can write to the Data Protection Officer at the same postal address.
o    Or contact your local delivery partners via the ‘Your Local Area’ section at the bottom of our website.

This Privacy Notice was last updated on 15.02.2026